Article 1. Acceptance of the Terms

The User acknowledges having read and unconditionally accepts these T&C by checking the provided box during registration or purchase on the Platform.

Article 2. Purpose

These T&C outline the conditions under which Superticket provides the User with a platform to purchase and reserve Tickets for events organized by its Partners.

Article 3. Price, Payment, and Refund

3.1. Ticket prices are set by the Partners. Prices displayed on the Platform include VAT and are indicated in euros.

3.2. Payments are made directly on the Platform via credit card or gift card through the secured Digiteal system.

3.3. Once the order is validated, Tickets cannot be returned, exchanged, or refunded unless the event is cancelled or rescheduled by the Partner. Specific conditions from the Partner may apply.

3.4. In case of event cancellation or rescheduling, the Partner defines refund or postponement terms. Superticket may manage these refunds upon the Partner's request but does not assume liability for the event.

Article 4. Access and Platform Use

4.1. Creating a user account is not mandatory for Platform use. Users may purchase directly as guests or by creating an individual account if desired.

4.2. Users who create an account commit to providing accurate information and keeping it updated.

4.3. Users are responsible for maintaining the confidentiality of their login credentials and must immediately notify Superticket of any suspected unauthorized use.

Article 5. Limitation of Liability

5.1. Superticket acts solely as an intermediary and disclaims any liability related to the organization, conduct, or cancellation of events sold via the Platform.

5.2. Any claims related to events should be directed exclusively to the Partner organizing the event.

5.3. Superticket shall not be held liable for any non-performance or improper performance of obligations by the Partner or in case of force majeure.

Article 6. Personal Data

6.1. Personal data collected during registration or purchase on the Platform is solely used for order processing and transmitted to the respective Partner, who applies their own data protection policy.

6.2. Superticket uses this data strictly for service-related purposes and will not share it with third parties outside this scope.

6.3. According to GDPR, the User has rights to access, rectify, delete, and object to processing of personal data by contacting Superticket via email: [email protected].

Article 7. Intellectual Property

All content on the Platform is protected by intellectual property laws. Unauthorized use is strictly prohibited.

Article 8. Changes to the T&C

Superticket reserves the right to modify these T&C at any time. Applicable T&C are those accepted at the time of purchase.

Article 9. Partial Invalidity

If any provision of these T&C is deemed invalid, this will not affect the validity of remaining provisions.

Article 10. Applicable Law and Jurisdiction

These T&C are governed by Luxembourg law. The Luxembourg courts shall have exclusive jurisdiction over any disputes.

DATA PROTECTION POLICY

Date of last update: April 30th, 2025

Effective date: April 30th, 2025
 

1.Data Controller

SPMO S.A., a Luxembourg-based limited company located at 8 rue des Trois Cantons, L-8354 Garnich ("Superticket"), is responsible for processing personal data collected via the superticket.lu platform.

Data Protection Officer (DPO): Christophe L. - [email protected]

2. Personal Data Collected

We collect only the data strictly necessary for our online ticketing service, including:

• First and Last Name
• Email Address
• Telephone Number (optional depending on event)
• IP Address, date and time of orders

Transactional data (purchased ticket identifiers)

3. Purpose of Data Processing

Personal data is processed exclusively for:

• Providing the requested service (ticket purchases, registration management)
• Transmitting order information to the Partner organizing the event
• Sending transactional emails via Amazon SES (order confirmation, reminders, cancellations)
• Securing and optimizing the platform (protection via Cloudflare, fraud prevention)
• Analysis and monitoring of advertising campaign performance via Google Analytics and Google Ads

4. Data Retention Periods

• Order-related data: 5 years (accounting requirement)
• Transactional emails: 2 years
• IP addresses and technical security data: 6 months
• Backups: database 20 days, platform files 2 years

5. Data Recipients

Personal data is exclusively transmitted:

• To the event-organizing Partner, whose own data protection policy applies
• To Amazon SES for transactional email management
• To Google Analytics and Google Ads for advertising analysis and tracking
• To Cloudflare to ensure technical site security

Superticket does not use, share, or sell your data for any other purposes.

6. Data Security

We use Cloudflare as an application firewall to secure traffic and protect data against intrusion and cyberattacks. Connection logs are analyzed to prevent fraudulent activities and ensure data integrity.

7. User Rights

Under GDPR, you have the following rights:

• Access and correction of personal data
• Deletion or restriction of data processing
• Objection to data processing
• Data portability

These rights can be exercised by contacting us at: [email protected].

8. Cookies and Similar Technologies

Superticket uses cookies essential for site functionality, as well as cookies for audience measurement and advertising tracking (Google Analytics and Google Ads).

• Essential technical cookies (user session, security)
• Analytical and advertising cookies (require explicit consent)

You can manage your cookie preferences directly on our website during your initial visit or via your browser settings.

9. Complaint to Supervisory Authority

If you believe your data protection rights have been infringed, you can file a complaint with the CNPD (Commission Nationale pour la Protection des Données) in Luxembourg.

10. Policy Amendments

Superticket reserves the right to modify this policy at any time. Changes will be communicated on our platform or via email.